How One Healthcare Leader Used Ideas-to-Action to Improve Patient Care and Reduce Staff Burnout
How do you improve patient care while reducing staff burnout at the same time? That was the challenge facing Tina at a busy publicly-funded healthcare clinic. She discovered the answer by empowering her frontline teams with the Ideas-to-Action Process.
The Healthcare Challenge: Constant Change, Limited Resources
Process changes in healthcare are notoriously difficult. Unpredictable patient volume, shift changes, and limited resources create constant challenges. Tina knew that Lean healthcare strategies could help streamline operations, but the clinic faced budget constraints and staff shortages, common issues in publicly-funded clinics.
A Creative Solution: Combining Lean Education with Ideas-to-Action Teams
Tina found a creative solution: combining online education on Lean healthcare strategies with cross-shift Ideas-to-Action teams. For example, after a webinar on streamlining post-appointment processes to reduce scheduling desk backups, she launched an Ideas-to-Action team with representatives from different shifts. Their mission: develop an immediate plan to test and implement the new strategies.
Unlocking Frontline Potential with Ideas-to-Action
As Tina explained, “Our clinic staff is very smart and dedicated. But because we are so busy helping patients, making process changes, particularly across shifts, is difficult. By launching an Ideas-to-Action team immediately following a Lean strategy webinar, we efficiently brainstormed and developed a plan. The Ideas-to-Action Team Platform helped us stay aligned, coordinate actions, and track results. We engaged a large portion of the staff, with minimal disruption, by implementing one Lean improvement at a time, using Ideas-to-Action as our guide.
The Ideas-to-Action Difference: Rapid Results
Within weeks, the action team implemented their plan, resulting in reduced wait times, improved patient satisfaction scores, and decreased staff overtime. A successful outcome leading to more teams leveraging the power of combining Lean principles with the Ideas-to-Action methodology to drive rapid, sustainable improvements.
Ready to unlock the power of your frontline teams? Preorder your copy of Ideas to Action: Unlock Your Organization’s Hidden Genius for Igniting Innovation and Accelerating Results and explore our Ideas-to-Action solutions.
