Chapter 4
Change at Sprint Speed Motivating with speed, simplicity, and rapid results “The motivation for change is highly perishable.” —Rick Tucci¹ Chapter at a glance: Success in change initiatives demands processes that align with the natural rhythms of frontline work, where motivation flourishes through quick wins rather than long campaigns. This chapter introduces a sprint-based model […]
Chapter 3
Knowing When to Unleash Employee Wisdom A leader’s guide for starting right and starting fast “If a man knows not to which port he sails, no wind is favorable.” —Seneca, Roman philosopher¹ Chapter at a glance: Most leaders recognize the power of frontline wisdom but struggle with knowing exactly when and how to tap it […]
Chapter 2
The Frontline Change Trap When methods overshadow results “If your only tool is a hammer, you tend to see every problem as a nail.” —Abraham Kaplan, professor of philosophy at UCLA1 Chapter at a glance: When rigid methods overshadow frontline wisdom, change efforts falter regardless of leadership commitment or proven tools. This chapter examines how […]
Chapter 1
From Passengers to Change Drivers Transforming engagement into ownership “No one ever washes a rental car before returning it!” —Tom Peters, author and commentator on business management practices.1 Chapter at a glance: Chapter at a glance: Most change initiatives fail not because employees resist change, but because organizations stop at engagement when ownership is essential. […]
Introduction
The Transformative Power of Employee Ideas YOUR EMPLOYEES could have solved your biggest challenge last week—if you’d known how to tap into their potential. While organizations invest in elaborate change initiatives and flavor of the month programs, the people who know your business best—your frontline workers, your veteran supervisors, your quiet problem-solvers—are teeming with ideas […]