Achieving a Two-Way Win
Recognizing the journey as well as results
“Show me the money.”
—Rod Tidwell in Jerry Maguire1
Chapter at a glance: For frontline teams, presenting results is their moment of truth—when pride in their journey meets the reality of executive expectations. This chapter makes clear how to bridge the divide between employee passion and leadership pragmatism and why it’s critical. Learn how to help teams translate their achievements into financial terms that resonate with executives while ensuring leaders recognize the human investment that drives sustainable results. When both perspectives are honored, everyone wins.
“HOW MANY UNITS is this going to save us?”
The CEO’s question cut through the supervisor’s presentation like a knife. Her innovative meal preparation program had improved quality and reduced waste, but in that moment, none of that seemed to matter because the CEO and supervisor were speaking different languages.
We’ve all witnessed it: an uncomfortable scene in a conference room where passion meets pragmatism. The air thick with anticipation, an impatient executive taps their fingers on the table, waiting for results. The team has poured their hearts into the work, and now it’s time to present their achievements. But the C-suite isn’t interested in the journey; they want hard facts—the bottom-line impact.
his scene played out vividly at an airline catering firm where a team of frontline supervisors, fresh from applying the Ideas-to-Action Process, faced their moment of truth. Their sixty-day journey was about to collide with executive expectations.
Learn how to bridge the communication gap when reporting on team results.
Ideas to Action shows how frontline teams can learn to do it. Order here.
