Conclusion
The Future of Employee Ideas in the Age of AI A RECENT Harvard Business Review article emphasizes that while AI excels at data analysis and automation, it lacks the human capacity for creative problem-solving and adaptability—skills that will be at a premium in the age of constant change.1 More importantly, while AI excels at generating […]
Chapter 13
The “90 in 45” Campaign Trusting employee ingenuity to achieve breakthroughs “We were operating like an assembly line—everyone focused on their task, no one seeing the whole picture. No wonder disaster victims felt lost in our system.” —Elsie, a loan-processing supervisor Chapter at a Glance: Our closing story fittingly shows how the principles behind Ideas […]
Chapter 12
Get Better, Faster! Employee-driven innovation “one bite at a time” “We couldn’t call ‘time out’ to become a Lean organization. Our staff had to learn and improve while serving patients.” —Maria, clinic quality improvement director Chapter at a Glance: High-pressure environments where “stopping to improve” isn’t an option demand different approaches to innovation and change. […]
Chapter 11
Shift and Lift
Chapter 10
Front Last to First Rekindling the motivation to change “My leadership team had to relearn the lesson that it takes more than free pizza to sustain best-in-class performance.” —Dan, naval aviator, commercial airline pilot, and “Top Gun” leader Chapter at a Glance: The principles established in previous chapters come to life through one leader’s journey […]
